EffVision is currently looking for an IT Help Desk Support - Tier 1 representative.
This is an entry-level IT Help Desk position working Monday - Friday from 12:00 PM - 5:00 PM PST. Recent grads of an IT program are welcome to apply.
This is not a remote position. The candidate we hire will be working at our client office in San Francisco, CA
Position Summary:
You will provide technical assistance to computer users. Answer questions or resolve computer problems in person, via telephone or emailed tickets. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. As a centralized source for all information technology, we are the backbone of our clients IT needs and constantly monitor each office's connectivity to keep everyone up and running as smooth as possible.
Principal Duties and Responsibilities:
Taking tickets that come into the Help Desk and assisting accordingly
Communicating with the requester to ensure they understand the current status of their ticket.
Employing good communication skills to resolve service requests and answer user inquiries regarding computer software or hardware operation to resolve problems
Using the Critical Priority Escalation process for all new critical priority service requests
Following the Ticket Flow process
Oversee the daily performance of computer systems
Observe system function to verify correct operations and detect errors
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
Inspect equipment and read order sheets to prepare for delivery to users
Work Environment:
This position is based out of our client office in San Francisco, CA
Education:
High School Diploma / GED
Preferred Certifications
CompTIA A+
MCITP
Training:
Must have IT experience, or formal training from an IT program
2 Years general office experience
Certifications a plus but not required.
Additional benefits for full-time employees:
Medical
Dental services
Life insurance
Vision
Paid time off
Major Holidays Off
401k to name a few
This is not a remote position. The candidate we hire must currently live in or be able to commute to the San Francisco, CA area
EffVision is currently looking for an IT Help Desk Support - Tier 1 representative.
This is an entry-level IT Help Desk position working Monday - Friday from 12:00 PM - 5:00 PM PST. Recent grads of an IT program are welcome to apply.
This is not a remote position. The candidate we hire will be working at our client office in San Francisco, CA
Position Summary:
You will provide technical assistance to computer users. Answer questions or resolve computer problems in person, via telephone or emailed tickets. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. As a centralized source for all information technology, we are the backbone of our clients IT needs and constantly monitor each office's connectivity to keep everyone up and running as smooth as possible.
Principal Duties and Responsibilities:
Work Environment:
This position is based out of our client office in San Francisco, CA
Education:
Training:
Additional benefits for full-time employees:
This is not a remote position. The candidate we hire must currently live in or be able to commute to the San Francisco, CA area
Job Type: Part-Time
Work Location: